Customer Support FAQ

We strive to provide excellent service, but we understand that sometimes things may go wrong. If you have a complaint, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email at retail@brydens.bb or call us at (246) 232-1358. Please indicate that you are calling with respect to the Bryden’s Stationery.
2. Provide Details: Clearly describe the issue you are facing, including any relevant order numbers, dates, and supporting documentation.
3. Response Time: Our team will review your complaint and respond within 24 hours, providing a resolution or further instructions.

If you suspect any fraudulent activity related to our services, please take the following steps:

1. Contact your financial institution: Immediately contact the financial institution that services your credit card or Visa debit card and report any suspected fraud. See the back of your card for relevant contact information with the financial institution.
2. Contact Customer Service: Contact our customer service department immediately at retail@brydens.bb or call us at (246) 232-1358. Please ask for the Accountant, Business Development Manager or General Manager.
3. Provide Information: Give a detailed description of the suspicious activity, including dates, involved accounts, and any supporting evidence you may have.
4. Investigation: Our management team will investigate the matter and take appropriate actions. You will be notified of the outcome and any necessary follow-up actions.